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Contact Us

At EllieJules, your thoughts and inquiries are always welcome. We're here to assist you with anything, from product questions to order support. Reach out to us, and let's make your shopping experience remarkable.

LIVE CHAT

Have you got a quick question? Just click the 'Chat with Us' icon at the bottom left of our website. Our team is ready to assist you from Monday to Friday, 9:00 am to 17:30 pm GMT, excluding bank holidays. If we're offline, leave us a message, and we'll get back to you as soon as possible.

EMAIL

We aim to respond within 24 business hours. For faster answers, check our FAQ section – you might find what you're looking for!

PHONE SUPPORT

Prefer a conversation? Call us at [Phone Number]. Our friendly customer service team is available Monday to Friday, 9:00 am to 17:30 pm GMT, excluding bank holidays. For inquiries outside these hours, please email us at contact@EllieJules.com.

OFFICES

Our offices are hubs of creativity and service:

UK Head Office: EllieJules 685 Market Street, Manchester, M1 1WR, United Kingdom

Italy Branch Office: EllieJules Viale Rimembranza 28, Narzole, 12068, Italy

Note: These offices are not open for public visits. We encourage using the above methods for any inquiries.

STAY CONNECTED

Follow us on our social media channels for updates, offers, and a glimpse into the world of EllieJules:

We're more than just a brand – we're a community. Thank you for choosing EllieJules, and we look forward to connecting with you!

Get in Touch with EllieJules

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Please remember that this is a general guide and that sizes can vary slightly between

different styles and brands. Always refer to our individual product descriptions for

specific sizing information.

Ring Sizes - for guidance only

To find your ring size, measure the circumference of your finger at the base where you would typically wear a ring. The measurement in millimeters corresponds to your ring size according to our size guide.

Finger Circumference (mm)

EU Ring Size

USA Ring Size

44.2

14

3

46.8

15

4

49.3

16

5

51.9

17

6

54.4

18

7

57.0

19

8

59.5

20

9

62.1

21

10

64.6

22

11

67.2

23

12

 

Belts Sizes - for guidance only

Your belt size is usually two sizes larger than your trouser or pant size. To ensure an accurate measurement, measure your waist where you typically wear your belt.

Waist Size (inches)

EU Belt Size (cm)

USA Belt Size

28

70

30

30

75

32

32

80

34

34

85

36

36

90

38

38

95

40

40

100

42

42

105

44

44

110

46

46

115

48

 

Glove Sizes - for guidance only

To find your glove size, measure around your hand at the widest part, excluding the thumb. The measurement in inches is your glove size.

Hand Circumference (inches)

EU Glove Size

USA Glove Size

6

6.5

XS

7

7.5

S

8

8.5

M

9

9.5

L

10

10.5

XL

11

11.5

XXL

 

Introduction

Welcome to EllieJules.com, your trusted source for premium Beauty, Perfume, Skincare, and Accessories. We are committed to delivering your purchases in a timely and reliable manner, ensuring your shopping experience with us is seamless from the moment you place your order to the moment it arrives at your doorstep.

Warehouse and Delivery Operations

EllieJules.com utilizes a network of 3PL partner warehouses strategically located in Italy, Spain, and the USA to facilitate efficient global shipping. Due to manufacturer restrictions, our Beauty, Skincare, and Perfume products are exclusively shipped within Europe, ensuring compliance with brand and quality standards.

Regardless of where your order is fulfilled, we guarantee that all orders are meticulously picked and packed within 24-48 hours of purchase. This commitment to swift processing times is part of our dedication to providing you with prompt and reliable service, no matter the product or destination.

Ellie Jules Shipping Partners

At EllieJules.com, we are proud to partner with a select group of esteemed shipping companies to ensure your orders are delivered efficiently and securely. Our partners include global leaders FedEx, UPS, DHL, as well as GLS and CTT, known for their exceptional regional services. This collaboration allows us to offer a wide range of shipping options, catering to various needs and preferences.

  • FedEx, UPS, and DHL: Renowned for their global reach and reliability, these partners help us ensure that your orders are delivered promptly, no matter where you are in the world.
  • GLS and CTT: Specializing in European logistics, these partners enhance our capability to offer efficient and dependable shipping solutions across Europe and to specific regions where their local expertise is unparalleled.

Shipping Regions and Rates

Europe (Excludes Cyprus and Malta)

  • EXPEDITED EU Shipping (1-2 business days): €3.50 EUR for orders €100.00 and up; Not available for orders below €100.00.
  • FREE EU Shipping (2-4 business days): Free for orders €100.00 and up.
  • STANDARD EU Shipping (3-5 business days): €4.50 EUR for orders up to €99.99.

North America (All 50 states of the United States) & Canada

  • FREE International Shipping (3-5 business days): Orders $100.00 USD/CAD and up enjoy free shipping.
  • STANDARD International Shipping (3-5 business days): For orders up to $99.99 USD, a flat rate of $19.99 USD applies.

East Asia (Hong Kong SAR, Japan, Singapore)

  • FREE International Shipping (3-5 business days): Free for orders €100.00 and up.
  • STANDARD International Shipping (3-5 business days): €22.99 EUR for orders up to €99.99.

Additional Shipping Information

Orders to the USA and East Asia are delivered on a Duty Unpaid (DUP) basis. Customers are advised to check with their local customs office for information on duty and taxes. Our shipping operations are from Monday to Friday, 9:00 AM to 5:00 PM, excluding Bank/Public Holidays. Most orders require a signature upon delivery for security.

Order Tracking and Delivery

All orders are shipped with a tracking service. You will receive an email with a tracking number once your order has been dispatched. Please allow up to 24 hours for the tracking information to update in the system.

Thank you for choosing EllieJules.com. We are dedicated to providing you with a seamless shopping experience from start to finish.

 Policy updated: 13/02/2024

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