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Ellie Jules will process your order within 24 business hours (Monday - Friday) of purchase, ready for shipping.
Following order processing shipment typically takes:
- EU: 3-5 business days
- International: 5-7 business days
Here you will find more information on shipments and delivery.
Remember that at Ellie Jules you will only find original products, returns are always guaranteed!
Authentic Quality, Provenance, and Craftsmanship
At Ellie Jules, we promise 100% authenticity across our curated selection of products, ranging from timeless classics to modern icons. Each item is carefully chosen for its craftsmanship, quality, and unique story. Should you have any concerns, our dedicated team is always here to ensure your complete satisfaction.
Discover More: Visit our Authenticity Page to learn more about our commitment to true luxury, exceptional quality, and the provenance behind every brand we offer.
About Biotherm
Provenance: France
FAQs
No, an account is not required for placing an order. You have the flexibility to order as a guest. Nonetheless, we advise creating an account at the time of checkout. This step offers benefits such as easy tracking of your order history and expedited future checkouts by saving your personal and address details. An account ensures a more efficient shopping experience for your future purchases.
Purchases at Ellie Jules are usually dispatched within 24-48 hours, following full payment clearance. Some orders require manual fraud verification that might take 1-2 business days. Please ensure that you enter the same billing address as your credit card company has on file to minimise potential delays.
We accept a variety of payment methods to make your shopping experience convenient. These include major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are securely processed to ensure your information is protected.
If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed and dispatched, it cannot be changed or canceled.
Once your order has been dispatched, you will receive an email with a tracking number and a link to track your package. You can also track your order by logging into your account on our website and viewing your order history.
We offer a 30-day return policy on most items. If you are not completely satisfied with your purchase, you can return it for a full refund, or exchange. Items must be returned in their original condition and packaging. Please visit our Returns & Exchanges page for more details.
Yes, we ship to several countries worldwide. International shipping rates and delivery times vary depending on the destination. Please check our Shipping Information page for more details on the countries we ship to and the associated costs.
You can reach our customer service team through our Contact Us page, by email at contact@elliejules.com, or by live chat. Our team is available to assist you Monday through Friday, from 9 AM to 6 PM.
Let customers speak for us
Beautiful...very well made watch.Very nice details. My husband was thrilled 🤩😎😉
Was a gift for my husband and he has a nice collection of brand watches, this was his first red watch and he loves it
It's so beautiful, it's worth buying, its look, its shine and the originality of its colour. 👍👍
Just like in a physical store. Good seal and accommodation. The box includes everything you need.
Completely satisfactory, excellent workmanship. The design is very well done!
very sturdy and fashionable look, well crafted.
It's a perfume, it smells more intense than the blue Bamboo, which is fresher and you can put more on it, it's with little tea and it smells all day, greetings.
I truly recommend the purchase! The bag is 100% original, comes with a certificate of authenticity, batch #. The design is beautiful and looks amazing.
Thank you received the item fast 😊 perfect quality.
