FAQs

No, an account is not required for placing an order. You have the flexibility to order as a guest. Nonetheless, we advise creating an account at the time of checkout. This step offers benefits such as easy tracking of your order history and expedited future checkouts by saving your personal and address details. An account ensures a more efficient shopping experience for your future purchases.

Yes, EllieJules.com is fully secured for your peace of mind.

We use industry-leading Secure Sockets Layer (SSL) technology — the highest standard in internet encryption — to protect your personal and payment information at every step.

Your privacy, security, and trust are of utmost importance to us.

If you need to make a change or cancel your order, please contact our Customer Care team as soon as possible.

We will always do our utmost to accommodate your request. However, once an order has been processed and dispatched, we are unfortunately unable to modify or cancel it.

We appreciate your understanding and are here to assist you every step of the way.

Once your order has been dispatched, you will receive an email with your tracking details and a direct link to follow your shipment’s journey.

You may also track your order at any time by logging into your Ellie Jules account and viewing your order history.

Should you require any assistance, our Customer Care team is always here to support you.

Most purchases at Ellie Jules are carefully prepared for dispatch within 24 to 48 hours once payment has been confirmed.

In some cases, additional verification may be required, which could extend processing by 1–2 business days.

To ensure a seamless dispatch, we kindly recommend using the billing address associated with your payment method.

As always, our Customer Care team is here to assist should you have any questions.

Delivery times depend on the shipping method selected at checkout.

We are pleased to offer complimentary shipping across Europe, the Americas, and Asia for all orders over €100.

Most orders placed before 12:00 PM GMT are prepared for dispatch the same business day, once payment has been confirmed.

For more detailed information, we invite you to review our Shipping Policy.

We accept a range of trusted payment options to make your shopping experience seamless.

Ellie Jules proudly accepts all major credit cards through secure platforms including PayPal, Shop Pay, and Google Pay.

For more information, we invite you to visit our Payments & Security page

Ellie Jules is proud to partner with leading global courier services, including UPS, DHL, and FedEx.

Each has been carefully selected for their reputation in delivering exceptional service, reliability, and care — ensuring your order reaches you safely and seamlessly.

Yes, Ellie Jules proudly offers international shipping to select destinations around the world.

Shipping rates and delivery times vary by country, and full details can be found on our Shipping Information page.

Wherever you are, we are committed to delivering your selections with care and efficiency.

If you are not available at the time of delivery, our courier partners will leave a notification and attempt re-delivery.

You may also contact the courier directly to arrange a convenient delivery time or collection.

Please note that couriers will generally attempt delivery twice before returning the package to Ellie Jules. Should you need any assistance, our Customer Care team is always here to help.

We hope you love your Ellie Jules purchase, but if for any reason you are not completely satisfied, we offer a 30-day return or exchange policy on most items.

To qualify, items must be returned in their original condition and packaging.

For more information, we invite you to review our Returns & Exchanges page, or contact our Customer Care team who will be delighted to assist you.

We are pleased to offer complimentary return shipping on all European orders.

To request a return, simply email us at contact@elliejules.com, providing your email address and order number (found in your original confirmation email).

For more information, we invite you to visit our Returns & Exchanges page.

As always, our Customer Care team is here to ensure your return process is seamless and reassuring.

Once your returned item has been received, inspected, and approved, your refund will be credited to your original payment method within 48 business hours.

Please note that it may take additional time for your bank or credit card provider to process and post the refund to your account.

If more than 15 business days have passed since your refund approval, we kindly invite you to contact us at contact@elliejules.com — our Customer Care team will be delighted to assist you.

If your preferred payment method is not listed, we kindly invite you to contact our Customer Care team prior to placing your order.

While we cannot guarantee all requests, we will do our utmost to accommodate wherever possible, ensuring your shopping experience remains seamless and reassuring.

Our Customer Care team is here to assist you with any questions or requests.

You can reach us through our Contact Us page, by email at contact@elliejules.com, or via live chat.

We are available Monday to Friday, from 9:00 AM to 5:00 PM (GMT), excluding bank holidays.

We look forward to assisting you.

Our Customer Care team is available to assist you Monday to Friday, from 9:00 AM to 5:00 PM (GMT), excluding bank holidays.

Orders placed over the weekend will be processed on Monday morning, with the exception of bank holidays.

Yes, we proudly guarantee that all Ellie Jules products are 100% authentic, brand new, and accompanied by original tags, serial or case numbers, and authenticity materials where applicable.

For more information, we invite you to explore our Authenticity Assurance page.

Your trust is at the heart of everything we do.