Privacy policy

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Privacy Policy

Effective Date: 17/06/2025

At Ellie Jules, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.elliejules.com or make a purchase through our store (“the Site”).

By using our Site, you agree to the practices described below.

1. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this policy, please email us at:
📧 contact@elliejules.com
For postal inquiries, mailing details can be provided upon request.

2. What We Collect and Why

Device Information

Collected automatically to optimise your shopping experience and improve site performance. This includes:

  • Browser type and version

  • IP address and time zone

  • Device identifiers

  • How you browse and interact with the Site

Order Information

Collected when you make a purchase, including:

  • Name

  • Billing and shipping addresses

  • Payment details (processed securely via Shopify)

  • Email address and phone number
    Used to fulfil orders, process payments, confirm transactions, and provide customer service.

Customer Support Information

Collected when you reach out to us. Includes your contact details and correspondence so we can assist you efficiently.

3. Sharing Your Information

We work with trusted partners to operate our store and deliver your experience:

  • Shopify, our e-commerce platform, securely processes your order and payment information.

  • Your data may be shared to comply with legal obligations, respond to lawful requests, or prevent fraud.

We never sell your personal information.

4. Behavioural Advertising

We use tools like Google Analytics and advertising platforms to deliver relevant updates and promotions.
You can opt out of targeted advertising via:

5. Using Your Information

Your personal data is used to:

  • Fulfil and manage orders

  • Communicate with you about purchases and services

  • Personalise your experience

  • Screen for fraud or suspicious activity

  • Provide marketing communications, if you've opted in

6. GDPR Compliance & Legal Grounds (EEA Residents)

If you are based in the European Economic Area (EEA), we process your data under the following legal bases:

  • Your consent

  • Contractual necessity

  • Legal obligations

  • Legitimate interests, such as improving our services or fraud prevention

You may withdraw consent at any time.

7. Your Rights (EEA Residents)

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion

  • Object to or restrict processing

  • Request data portability

To exercise your rights, contact us at contact@elliejules.com.

8. Data Retention

We retain personal data only as long as needed to fulfil the purposes outlined here, unless a longer retention period is required by law (e.g., tax or compliance purposes).

9. International Transfers

Data collected in the EEA may be transferred to countries like Canada or the United States, where our service providers operate. All transfers comply with applicable data protection regulations.

10. Automated Decision-Making

We do not engage in fully automated decision-making that significantly affects your rights.
Shopify may use limited automation (e.g., for fraud detection).

11. Cookies

We use cookies to:

  • Enable essential functionality

  • Improve performance and user experience

  • Deliver relevant advertising

You can manage cookie preferences through your browser settings. See our Cookie Policy for more details.

12. Changes to This Policy

We may update this policy from time to time to reflect changes in law or our practices. Material updates will be posted on this page with a revised effective date.

13. Complaints

If you are concerned about how we handle your data:

  • Contact us first at contact@elliejules.com – we take all concerns seriously.

  • If unresolved, you have the right to lodge a complaint with your local data protection authority.